REALLY 0 OUT OF 5 STARS. Terrible customer service. The lady running the place was extremely rude and seemed angry that I was even in the store. Even though I brought my own lock she wouldn't let me use it and required me to buy a lock from her stating that I was to provide my own "plate" to close the unit door even though all other units were given plates. This woman needs to be replaced. I'll make sure no one that I know ever uses this storage facility.
My personal experience with Denise as well as Tyrone has been a excellent one over the phone & in the store as well. They both handle business in such a professional way. The cleanliness and surrounding are kept up as well.
Awesome people, nice location can't beat the pricing also!! Loved it so much I got two units.....yup me and my brother got a lot of junk we don't wanna throw away!!
Dee was absolutely wonderful. Not only did she help me get the right storage space at a reasonable price, but she also made me feel welcome in my new community, informing me of all the fun amenities available in the Bladensburg/D.C. area. I have never had to rent storage space before, but Dee made it a pleasant and easy experience. The entire facility is clean and neat, and everything operates easily (i.e. entry/exit gates, doors to storage units).
I gave Cube Smart 4 out of 5 because of the customer service and economy. I was not "wowed" because I was given the wrong entry code and wound up losing a day in moving. I had to wait until the next morning to only to be told that the code was correct in the system but not on the card written by the general manager.
Cubesmart Self Storage is a US Moving Company based in Hyattsville, Virginia. Cubesmart Self Storage is located at 3215 52nd Ave, Hyattsville, MD 20781, USA.
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